Terms & Conditions

1. Agreement to Terms

By accessing or using the eNovo Academy website (osenovo.com), platform, software, training materials, and related services (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use the Services.

These Terms constitute a legally binding agreement between you ("User", "you", or "your") and eNovo Academy ("eNovo", "we", "us", or "our").

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use our Services. By using the Services, you represent and warrant that you meet these eligibility requirements.

3. Account Registration

To access certain features of the Services, you must create an account. You agree to provide accurate, current, and complete information during registration, and to update such information to keep it accurate. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4. Services Description

eNovo provides an all-in-one business operating system that includes CRM, email and SMS marketing, sales funnels, booking and scheduling, marketing automation, analytics, and related tools (the "Platform"), as well as educational training, courses, live webinars, coaching, templates, and a community (the "Academy"). The specific features available to you depend on your subscription tier.

5. Subscription and Payment

Pricing and Billing

Subscription fees are billed in accordance with the pricing plan you selected at the time of purchase. Pricing is subject to change with reasonable notice. All fees are quoted in USD unless otherwise stated.

Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You authorize us to charge your payment method on file for the applicable renewal fee.

Refund Policy

We offer a 30-day money-back guarantee for new subscriptions. If you are not satisfied with the Services within the first 30 days, you may request a full refund by contacting our support team. After the 30-day period, refunds are provided at our sole discretion.

6. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services to send spam, unsolicited communications, or bulk messages in violation of applicable laws (including CAN-SPAM, CASL, and GDPR)
• Upload, transmit, or distribute any harmful, offensive, defamatory, or illegal content
• Attempt to gain unauthorized access to any part of the Services, other accounts, or connected systems
• Use the Services to infringe upon the intellectual property rights of others
• Reverse engineer, decompile, or disassemble any part of the platform
• Resell, sublicense, or redistribute access to the Services without written authorization
• Use automated tools (bots, scrapers) to access the Services without permission

7. Intellectual Property

Our Content

All content, materials, software, designs, logos, trademarks, and other intellectual property associated with the Services are owned by or licensed to eNovo and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without prior written consent.

Your Content

You retain ownership of any content you create, upload, or store using the Services ("User Content"). By using the Services, you grant eNovo a limited, non-exclusive license to host, store, and display your User Content solely for the purpose of providing the Services to you.

Academy Materials

Training courses, templates, snapshots, and other educational materials provided through the Academy are licensed for your personal business use only. You may not resell, redistribute, or share these materials with third parties.

8. Third-Party Services

The Services may integrate with or provide links to third-party services (such as payment processors, email providers, and social media platforms). Your use of third-party services is subject to their respective terms and privacy policies. eNovo is not responsible for any third-party services.

9. Limitation of Liability

To the maximum extent permitted by applicable law, eNovo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising out of or related to your use of the Services, regardless of the theory of liability.

Our total aggregate liability to you for any claims arising under these Terms shall not exceed the total amount you paid to eNovo in the twelve (12) months preceding the claim.

10. Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise. We disclaim all warranties, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure.

11. Indemnification

You agree to indemnify, defend, and hold harmless eNovo and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the Services, your violation of these Terms, or your violation of any third-party rights.

12. Termination

We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. You may terminate your account at any time by contacting our support team. Upon termination, your right to use the Services ceases immediately. Sections regarding intellectual property, limitation of liability, indemnification, and governing law survive termination.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Canada, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of competent jurisdiction in Canada.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a revised "Last Updated" date. Your continued use of the Services after any changes constitutes acceptance of the updated Terms.

15. Contact Us

If you have any questions about these Terms, please contact us:

eNovo Academy
Email: support@osenovo.com
Website: osenovo.com