How Can We Help?
Whether you have a question about the platform, need technical assistance, or want to provide feedback, our team is here for you.
Frequently Asked Questions
How do I reset my password?
You can reset your password by clicking "Forgot Password" on the login page at osenovo.com. You'll receive an email with a secure link to create a new password. If you don't receive the email within a few minutes, check your spam folder or contact our support team.
How do I upgrade or downgrade my plan?
To change your subscription tier, reach out to our support team via email or book a call. We'll walk you through the options and handle the transition for you, ensuring all your data and configurations are preserved.
Can I get help setting up my automations?
Every eNovo plan includes implementation support. Our team helps set up your CRM pipeline, funnels, automations, and email sequences as part of the onboarding process. Scale and Enterprise clients also get 1-on-1 coaching for advanced workflow customization.
What is the 30-day money-back guarantee?
If you're not satisfied with eNovo within the first 30 days, contact our support team to request a full refund. There are no questions asked and no hoops to jump through. You even keep all the setup work, templates, and campaigns we built for you.
How do I cancel my subscription?
You can cancel your subscription at any time by emailing our support team. There are no long-term contracts or cancellation fees. Your account will remain active until the end of your current billing period.
What are your support hours?
Our support team is available Monday through Friday, 9 AM to 6 PM EST. Emails submitted outside of business hours will be responded to on the next business day. Enterprise clients receive priority support with faster response times.
Send Us a Message
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